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Customer Contact Manager Jobs in UK 2024 – Visa Sponsorship

We are presented with an exceptional opportunity to spearhead customer support initiatives for military and civilian clientele, ensuring an outstanding standard of service. This position will also handle transactions directly for a limited number of significant client accounts. Furthermore, it will require effective leadership of a small team of customer account managers, providing them with necessary mentoring, direction, and guidance.

Being accountable for the primary performance indicators of your team, you will possess the necessary expertise to analyze data and ascertain which objectives will exert the most significant impact on the organization, both for yourself and the team. You will have the opportunity to collaborate with multiple departments to advocate for customers and implement process changes across the organization.

Details About Customer Contact Manager Jobs in UK:

  • Location: UK
  • Offered Salary: £35,000 – £45,000 / year
  • Experience: 3 Year
  • Gender: Both
  • Qualification: Associate Degree
  • Career Level: Manager

Benefits of Customer Contact Manager Jobs in UK:

  • Enhanced Customer Relationships: Customer relationship management entails the oversight of customer interactions, which has the potential to foster more robust connections between the organization and its clientele. By delivering exceptional support and service, these experts contribute to the development of trust and loyalty.
  • Improved Customer Satisfaction: An increase in customer satisfaction can be attributed to the efficient and timely resolution of customer inquiries, concerns, and issues by customer contact managers. It is more probable that contented clients will maintain a loyal relationship with an organization and advocate for its offerings to others.
  • Increased Sales and Revenue: Effective consumer contact management has the potential to result in heightened sales and revenue for an organization. Through the implementation of upselling and cross-selling strategies during customer interactions, contact managers can take advantage of potential avenues for generating supplementary revenue.
  • Enhanced Comprehension of Customer Requirements: Using consistent engagements with clients, customer contact managers acquire invaluable knowledge about customer preferences, requirements, and challenges. Utilizing this data to develop new business opportunities, customize marketing strategies, and enhance products and services are all viable options.
  • Enhanced Brand Reputation: A company’s reputation for providing exceptional customer service is bolstered by positive customer interactions. A solid reputation can aid in the retention of current and prospective clients, ultimately contributing to the expansion and prosperity of a company.
  • Opportunities for Professional and Personal Development: A customer contact manager position affords individuals the chance to advance their professional and personal selves. Frequently, these positions necessitate the acquisition of communication, problem-solving, and conflict-resolution competencies that apply to a multitude of professional and personal domains.
  • Job Security and Career Growth: The continued emphasis of organizations on customer retention and satisfaction is expected to sustain a robust demand for proficient customer contact managers, thereby contributing to job security and professional advancement. There may be opportunities for advancement within their organizations or in the broader field of customer service management for those who excel in these positions.
  • Diversification and Adaptability: Positions as customer contact managers may provide work schedules and environments that are flexible. Numerous businesses provide flexible or remote work arrangements, enabling employees to reconcile work and other obligations. Furthermore, in this position, no two days are identical, as consumer concerns and inquiries fluctuate, presenting opportunities for diversity and difficulty.

Check Also: Visa Sponsorship Commercial Marketing Manager Jobs in UK

Roles and Responsibilities:

  • Responsible for the management and supervision of all transactions on several prominent client accounts, ensuring prompt order processing, predicting demand, and furnishing delivery details.
  • Lead a group of up to four direct reports with assurance. Maintains team performance and deliverables while communicating performance expectations.
  • Apply logical reasoning to problem-solving and cross-functional collaboration to meet client requirements with timely results.
  • To generate KPI improvements, streamline processing time for the team, or challenge current processes, the individual incorporates or considers best practices from prior experience.
  • Customer advocates possess the ability to proficiently communicate the fundamental needs of their clientele to higher-level management.
  • Proficient in utilizing data, research, and a variety of internal and external sources of information to inform decision-making.
  • Oversee cross-functional initiatives to effectuate enhancements throughout one or more departments.
  • Provides assistance and guidance to colleagues with limited expertise.
  • Capability to educate and elucidate material for your team, as well as develop skills that facilitate consensus-building among team members regarding departmental priorities.

Required Qualifications:

  • Proven experience in customer service and/or business operations.
  • Direct or indirect experience in people leadership, training, mentoring, and team development through line management or coaching/mentoring.
  • Proficiency in both written and oral communication.
  • Capability to monitor performance using key performance indicators (KPIs), meet deadlines, prioritize tasks, and implement necessary corrective measures.
  • Self-motivated and capable of handling the burden of oneself and one’s team with minimal oversight.
  • Enthusiastic about team development and perpetually on the lookout for innovative and challenging methods.

Desired Characteristics:

  • Leadership demonstrated through lean training for continuous improvement initiatives
  • A keen interest in aviation and knowledge of the aviation industry

Flexible Working:

To promote and facilitate flexible work arrangements, GE acknowledges the value employees place on maintaining a healthy work-life balance.

Total Reward:

GE Aviation acknowledges the significance attributed to Total Reward. In addition to providing you with the freedom, choice, and flexibility to receive your benefits flexibly, our flexible benefits plan, FlexChoice, enables you to conserve money whenever feasible.

We are pleased to provide you, as a newly hired employee of GE, with the following benefit fund options by default; you may modify them to suit your specific requirements:

  • Pension without contribution.
  • The Assurance of Life
  • Protection against income for the entire group
  • Private health insurance.
  • Celebrated Holiday The hourly rate is equivalent to 26 days, and there is the option to purchase or sell.

Security Clearance:

For this position, a Baseline Personnel Security Standard (BPSS) clearance must be maintained. It is important to note that failure to obtain BPSS clearance could result in your ineligibility for the position and the rescinding of any employment offer for national security reasons. Please refer to the following hyperlink for additional details regarding the criteria necessary to obtain BPSS clearance.

Right to Work:

Applicants seeking employment in the United Kingdom who require sponsorship are encouraged to apply and will be evaluated in the same manner as all other candidates. Nevertheless, by the relevant immigration regulations in the United Kingdom, individuals lacking the current right to work in the country may be unsuccessful for an appointment if a qualified, competent, and experienced alternative is available to occupy the role without the need for sponsorship. Please visit the UK Visas and Immigration page for further details.

More Info

  1. What does a contact manager do?

    A Contact Manager enables the coordination and management of customer information and interactions via the software in a systematic fashion by your team members. The sales team can analyze future planning and monitor the success of their sales with the aid of comprehensive data.

  2. What are the key skills of a customer support manager?

    A customer service manager oversees a group of representatives to guarantee they offer consumers superior support. A customer service manager needs to have a range of competencies to do this, such as leadership, problem-solving, customer-centricity, time management, analytical ability, conflict resolution, and empathy.

  3. What is the role of a customer support manager?

    The responsibility of customer support managers (CSMs) is to ensure Report Phrase that customers’ requirements are satisfied. The organization structure may determine whether the role involves overseeing a team of customer support representatives or functions as a people manager.

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