Nasir Marketing (UK) Limited TA JNSK Utilities is an energy company headquartered in Birmingham. With a dedication to providing exceptional customer service, we are seeking an experienced and capable Customer Service Manager to join our full-time team.
The manager will provide energy products and services to both businesses and consumers. Their objective is to build relationships with customers, learn about their needs, and provide energy solutions that meet those criteria.
One of the most important roles of a customer service manager is to identify potential clients and generate leads. To identify new opportunities, he must build commercial alliances and conduct market research. Once potential leads have been identified, consultants undertake in-depth interviews to determine energy requirements and develop relevant solutions.
It should be noted that this position is only open to candidates from within the country. We will not consider applications from candidates outside the United Kingdom.
Details About Customer Service Manager Jobs in UK:
- Location: UK
- Offered Salary: £26,500 – £27,500 / year
- Experience: 1 Year
- Schedule: Monday through Sunday.
- Gender: Both
- Qualification: Certificate
- Career Level: Manager
Roles/Responsibilities of Customer Service Manager Jobs in UK:
- Create a new sales lead.
- Determines the best utility prices for clients.
- Builds and maintains relationships with clients.
- Collect customer-specific dates for credit checks.
- Save clients’ recordings as a backup in case of conflict.
- Review contracts with clients before renewal.
- Manage consumer complaints.
- Provide training for junior employees
- Prepares energy product packages for consumers.
- Consult with clients on ways to decrease energy expenses.
- Perform other related duties as assigned.
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Required skills for Customer Service Manager Jobs in UK:
- Excellent interpersonal skills.
- Excellent bargaining skills.
- A thorough understanding of energy products.
- Excellent analytical and problem-solving skills.
- Excellent writing and verbal communication skills.
- Ability to handle clients’ energy requirements.
Benefits of Customer Service Manager Jobs in UK:
- Varied Responsibilities: Customer Service Managers often have a wide range of responsibilities, including team management, problem resolution, process improvement, and the implementation of customer satisfaction methods. This variability can make the role more fascinating and challenging.
- Career Development: Customer Service Manager positions frequently provide prospects for growth. Successful performance in this role may result in promotions to higher-level management roles within the organization.
- Transferable Skills: Customer Service Managers gain various transferable abilities, including leadership, communication, problem-solving, and conflict resolution. These abilities are useful in a variety of industries and can improve long-term job prospects.
- Competitive Salary: Customer Service Manager positions in the UK are often paid competitively, particularly for those with experience or in larger firms. Salaries may include bonuses or incentives based on customer satisfaction measurements.
- Job Stability: Because customer service is such an important component in most firms, Customer Service Manager positions frequently provide stability. As long as businesses have clients, there will be a demand for competent individuals to oversee customer service operations.
- Opportunities for Impact: Customer Service Managers significantly impact the customer experience and satisfaction levels. Successfully managing customer service teams and making improvements can substantially impact a company’s reputation and financial performance.
- Training and Development: Many businesses spend on training and development programs to help their Customer Service Managers improve their skills and expertise. Continuous learning can be both personally enjoyable and professionally helpful.
- Employee Benefits: In addition to competitive compensation, Customer Service Manager positions frequently include additional benefits such as healthcare, retirement plans, paid time off, and other perks that vary by business policy.
- Flexible Work Options: Some firms give flexible work arrangements, such as remote work or flexible hours, to help Customer Service Managers achieve a better work-life balance.
- Job Satisfaction: Customer Service Manager positions may be quite fulfilling for people who enjoy assisting others, solving problems, and having a good influence. Successfully addressing customer complaints and increasing customer happiness can be personally rewarding.
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Frequently Asked Questions:
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What does a customer service manager do?
Answers client questions, solves problems and ensures customer satisfaction by providing problem-solving tools. Maximizes customer operational efficiency by offering help desk resources and technical support.
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Is customer service management a skill?
Leading a customer service team requires an array of motivational, coaching, and growth skills. Customer service managers have to inspire their people, set clear goals, and offer continual training and support.
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What skills are needed for customer service manager?
A customer service manager supervises a team of agents to ensure that consumers receive high-quality service. A customer service manager must be able to interact, lead, solve problems, focus on customers, manage time, analyze data, resolve conflicts, and show empathy.
